ITIL V3 Service Offerings & Agreements Boot Camp
Successful implementation of ITIL Service Offerings & Agreements best practices enables IT departments to reduce downtime and costs while improving customer satisfaction. In this course, you learn how to plan, implement and optimize the Service Offerings & Agreements processes and gain the skills required to take the ITIL Intermediate Qualification: Service Offerings & Agreements Certification Exam.
ITIL (Information Technology Infrastructure Library) provides a comprehensive, consistent and coherent set of best practices focused on providing value to customers in the form of services. In 2007, version 3 of the IT Infrastructure Library (ITIL) was published, consisting of five core titles. This ITIL Refresh focuses on a lifecycle approach to IT Service Management, with greater emphasis on IT business integration. Adopting all or some elements of ITIL V3 into an organization’s IT Service Management practices can add significant value to a company’s service portfolio.
Cutting Edge Curriculum: Authorized AND Accelerated:
Intense School’s ITIL V3 Service Offerings & Agreements Boot Camp is, simply put, INTENSE. We pack enormous value in both knowledge acquisition and certification achievement into this 5-day immersion experience. We aggressively maintain up-to-date materials. Our classroom pass rates on the ITIL V3 exams exceed 95%. Students are prepared through a test exam and instructor feedback. The exam is a complex multiple choice, multi-part, scenario based test for which 90 minutes is allowed to complete it. Students who pass the exam will receive the ITIL v3 Capability Module Service Offerings & Agreements Certificate in IT Service Management.
During this five-day instructor-led course, participants will obtain knowledge and hands-on experience in Operational Support & Analysis. A balanced mix of practical assignments and lecturing reinforce knowledge learning and boost capabilities on the subject. Interactive lessons and lectures prepare participants for the exam: ITIL V3 Capability Module Operational Support & Analysis.
Course Objectives
You Will Learn How To:
- Prepare for and take the ITIL Intermediate Qualification: Service Offerings & Agreements Exam
- Outline key activities for the Service Offerings & Agreements processes in the context of the Service Lifecycle
- Achieve operational excellence by using the Service Offerings & Agreements processes, activities and functions
- Evaluate the success of Service Offerings & Agreements by applying key metrics
Why to “Get Intense” for ITIL training
- We are not just teachers: We DO ITIL for a LIVING
- Expert Trainers are cross-trained with the Vigilar Professional Services engagements.
- We regularly train our customers from the NSA, DoD, Microsoft and other highly sensitive co.’s
- Tips and Tricks from the Pros
- We have a 95%+ pass rate across our classes
ITIL V3 Service Offerings & Agreements Boot Camp - Benefits and Goals
Our ITIL V3 Service Offerings & Agreements Boot Camp is an immersion into the proven service management methodologies included in the ITIL V3 Service Management capabilities.
Only Intense School's ITIL V3 Service Offerings & Agreements Boot Camp offers you the following benefits: Intense School's definitive, TOTAL immersion Course training experience
- Intense instruction, no outside distractions
- Exceptional proprietary supplemental materials
- One exam voucher, covering the ITIL V3 Capabilities Service Offerings & Agreements exam.
- Lunch included
- Snacks and beverages all day long!
Who Should Attend
This course is valuable for those who want to achieve ITIL Intermediate Qualification: Service Offerings & Agreements certification. The ITIL V3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL Certification Exam on the final day.
Intense School Pre-Class Preparation and Post-Class Follow up
- Prior to class you'll also receive: Official Exin-Approved ITIL V3 Service Offerings & Agreements Boot Camp Courseware
- Access to a qualified ITIL expert mentor before and after class, providing you extra help upon request to guide you towards proper pre-class prep!
- Even after the course, we are here to provide you support, including:
- Post-class ITIL exam expert mentoring on the covered exams’ objectives
Your Company will Save Big on group on-sites of 6 or more students. Get ITIL V3 SOA Certification Training FAST on-site at your location for a fraction of the price of our public scheduled Boot Camps!
Intense School is in partnership with Knowledge Center, an accredited training provider
Testimonials
"Intense School's ITIL V3 Essentials Boot Camp was the most effective
training I have ever received. The Instructor was superb and conveyed
"Real World Knowledge" that I can use back on the job. I would return
to Intense School again and again." - Peter Fountain
"Very valuable. I couldn't have picked up all of this information on my own!” - JS, T Rowe Price, Inc.
"One of the best classes I ever attended.” — GD, US Senate Sergeant
"Very focused and concise training to achieve certification - with supportive trainers and environment." – MT, Microsoft
“I would just like to say thanks to your excellent ITIL training course I Passed my exam with great results. This course is excellent and I have recommended it to many of my colleges. Thanks again for the great service. “ – BD, SAIC
“The material contained in the ITIL Foundation is great and at just the right level to get you through the exam more than comfortably - You guys are awesome." Finn-Rowan Findlay, US Treasury
“I wanted to let you know what a great job you did on the ITIL Foundation course. The instruction was informative and not only provided a strong baseline to pass the exam, but included “real world” scenarios that allow you to leverage the content back to my work environment. I will be highly recommending you to everyone. Thanks again.” - TD, DOD
“I learned a lot and appreciate your teaching skills. Much appreciated. It provided a very nice learning experience.” – JK, CACI
"Thank you to you. I would not have achieved what we have without your attention to detail and commitment to our project." – KR, Shell
“Excellent Instructor” - KM, US Census Bureau
Click here to get more information about this class!